By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

1.2 The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail).

1.3 For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If he changes the quantity of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid as soon as possible/

1.4 The order does not imply a contractual obligation.

1.5 The contract is considered concluded between the Seller and the Buyer when the Buyer receives the ordered products from the Seller, through the courier.

2. ONLINE SALES POLICY 2.1. Access to place an Order is allowed to any User/Buyer

For justified reasons, (AmbalajeFloriOnline), reserves the right to restrict the access of the User/Buyer in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the conduct or activity The User/Buyer on the Site, his actions could harm (AmbalajeFloriOnline) in any way. In any of these cases, the User/Buyer can contact the Customer Relations Department of (AmbalajeFloriOnline), to be informed about the reasons that led to the application of the aforementioned measures.

2.2 Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to provide justifications for this.

2.3 All prices related to the Goods and/or Services presented on the Site are expressed in RON (RON) and include VAT

2.4 In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer,

2.5 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.


3.1 The online store (AmbalajeFloriOnline) will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.


4.1. The prices of the Goods and Services displayed on the website (AmbalajeFloriOnline) include VAT according to the legislation in force.

4.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

4.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by (AmbalajeFloriOnline), as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Parcel sent to the Buyer or by e-mail , to the e-mail address mentioned by the Buyer in his Account.

4.4. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.

4.5 The payment card data of the User/Buyer will not be accessible to (AmbalajeFloriOnline) nor will they be stored by (AmbalajeFloriOnline) or by the payment processor integrated in the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the User/Buyer will be informed, prior to entering the data.

The entityauthorized to provide card data storage services is Stripe, Inc. having the following contact address: 354 Oyster Point Boulevard, South San Francisco, California, 94080, USA,

4.6. In certain cases, to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.

4.7 For transaction security reasons, the User/Buyer is advised not to stay logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).


5.1 The Seller will ensure the appropriate packaging of the Goods and will ensure the transmission of the accompanying documents.

5.2 The seller will deliver the Goods and Services only on the territory of Romania.. WARRANTIES 5.3. All Goods sold by (AmbalajeFloriOnline) benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The goods are new, in original packaging and come from sources authorized by each individual manufacturer. Given our field of activity, respectively consumable products and decoration, they cannot be held responsible for being defective more than 14 days after purchase them. The only damage that the products can have is due to the transport to the Buyer

6 PERSONAL DATA PROCESSING 6.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.

7. USE OF COOKIES 7.1. See the Cookies Policy, which is part of this Document.


8.1. None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

8.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages-interests from the other.


9.1. Any disputes arising between the Seller and Users / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the Municipality of Bacau.